1 reviews | Active since Nov 2020
OTT Mobile Technologies
I made a withdrawal from my BETFRED account on the 5th of September 2025 Only to find out that the number that was still on my profile its an old number that is no longer in use.....I communicated with BETFRED and they gave contact details for OTT mobile technologies so that they can provide me with a new voucher pin or reverse the amount to my BETFRED account But they suggested that they will send a new voucher pin to my new number
To my surprise, when I went to withdraw the voucher , it was already redeemed I raised my concern with OTT, and I was told that its not their concern
The voucher according to OTT it was redeemed at 11:57 and that was 2 hours before I could be issued out with voucher pin and the Request ID on the redemption slip is not mine but they still insist that i redeemed the voucher
It is clear that i was not the one who redeemed the voucher because it was hours before i could communicate with them, and the Request ID doesn't belong to me.
All I need is for my winnings to be refunded to my BETFRED account or be provided with a new voucher pin.
They are ****mers , and the agents are rude when talking to them telephonically .
We are very sorry for the frustration you’ve experienced and understand how upsetting it must be not to receive funds you were expecting.
When you made your withdrawal through Betfred, the voucher PIN was automatically sent to the number linked to your Betfred account at that time.
When you later updated your number with us, we didn’t create a new voucher but resent the same original voucher details. Unfortunately, by then the voucher had already been redeemed.
As part of our support, we investigated thoroughly and confirmed with Nedbank that the funds were successfully withdrawn. For security reasons, OTT does not have access to see which mobile number the original PIN was delivered to, or the location of the withdrawal - this can only be provided directly by Nedbank. We can however provide you with the ATM number and Nedbank can assist with tracing the ATM location, CCTV footage and providing other supporting details.
We understand this may not be the outcome you were hoping for, but please be assured that we’ve escalated and assisted as far as possible from our side. For a full resolution, we recommend continuing directly with Nedbank, as they are best placed to provide the detailed information you need.
Thank you
OTT Admin
We are very sorry for the frustration you’ve experienced and understand how upsetting it must be not to receive funds you were expecting.
When you made your withdrawal through Betfred, the voucher PIN was automatically sent to the number linked to your Betfred account at that time.
When you later updated your number with us, we didn’t create a new voucher but resent the same original voucher details. Unfortunately, by then the voucher had already been redeemed.
As part of our support, we investigated thoroughly and confirmed with Nedbank that the funds were successfully withdrawn. For security reasons, OTT does not have access to see which mobile number the original PIN was delivered to, or the location of the withdrawal - this can only be provided directly by Nedbank. We can however provide you with the ATM number and Nedbank can assist with tracing the ATM location, CCTV footage and providing other supporting details.
We understand this may not be the outcome you were hoping for, but please be assured that we’ve escalated and assisted as far as possible from our side. For a full resolution, we recommend continuing directly with Nedbank, as they are best placed to provide the detailed information you need.
Thank you
OTT Admin