EH
Eric H
1 reviews | Active since Aug 2025
19 Aug 2025, 14:43
MRS OTT R700 is change to us
I have made a FNB E-wallet withdrawal from Supersport bet on Saturday before 16:00, they sent it to OTT as OTT is supposed to have send it to the number that is registered on my supersport bet account but untill now I still haven't gotten my money. They are insisting they paid it to the number I am using with supersportbet and they did not
FNB has confirmed that no has never received an E-wallet from anybody including OTT, but when I gave them my number I used before to on another betting site they confirmed that, that no received the exact amount on Saturday which wasn't supposed to go to that no, as I no longer have access to that number who ever does (because my phone was ******) has withdrawn it.
And all OTT keep on insisting even with prove I've sent them and the bank confirming that the money was never sent to my no but to the other no the are being and refusing to pay me my money.
They also don't want to give their names the lady dealt with all's herself Mrs OTT.
FNB stated that they will assist me with the camera footage of where the money has been withdrawn and that way it can be proved it wasn't by me or the no they are claiming they sent it to, if I don't get his resolved and if I wanted to open a case of ***** and negligence against OTT.
So I'm will be doing that then since Mrs OTT is still refusing to pay back my money.
Helpful (0)
Replies (2)0
Replies (2)
OTT South Africa's replyOfficial
21 Aug 2025, 10:41Hi Eric,
We’re truly sorry to hear about your experience and completely understand how stressful this must be.
To assist you, our team has already engaged with FNB on two separate occasions regarding your query:
- Transaction confirmation: FNB confirmed that the funds were successfully withdrawn.
- Mobile number verification: They confirmed that the mobile number linked to your ID on the FNB system is 27731****07, which differs from the number currently registered under your SuperSportBet account.
As explained earlier, OTT unfortunately does not have access to see which mobile number an eWallet withdrawal is sent to. Only FNB, as the wallet provider, can provide this information, along with further details such as the location of the withdrawal or CCTV footage, which they are happy to provide.
For your convenience, here are the official instructions provided directly by FNB:
“Please have the recipient contact ***** on *** for assistance. Should you require further information, please do not hesitate to contact us on ***.”We understand this may not be the outcome you were hoping for, but please be assured that we’ve escalated and assisted as far as possible from our side. For a full resolution, we recommend continuing directly with FNB using the above channels, as they are best placed to provide the detailed information you need.
Thank you
OTT Admin
Thank you
OTT Admin
OTT South Africa's reply21 Aug 2025, 10:41
Official
Hi Eric,
We’re truly sorry to hear about your experience and completely understand how stressful this must be.
To assist you, our team has already engaged with FNB on two separate occasions regarding your query:
- Transaction confirmation: FNB confirmed that the funds were successfully withdrawn.
- Mobile number verification: They confirmed that the mobile number linked to your ID on the FNB system is 27731****07, which differs from the number currently registered under your SuperSportBet account.
As explained earlier, OTT unfortunately does not have access to see which mobile number an eWallet withdrawal is sent to. Only FNB, as the wallet provider, can provide this information, along with further details such as the location of the withdrawal or CCTV footage, which they are happy to provide.
For your convenience, here are the official instructions provided directly by FNB:
“Please have the recipient contact ***** on *** for assistance. Should you require further information, please do not hesitate to contact us on ***.”We understand this may not be the outcome you were hoping for, but please be assured that we’ve escalated and assisted as far as possible from our side. For a full resolution, we recommend continuing directly with FNB using the above channels, as they are best placed to provide the detailed information you need.
Thank you
OTT Admin
Thank you
OTT Admin
OTT South Africa's replyOfficial
21 Aug 2025, 10:41Hi Eric,
We’re truly sorry to hear about your experience and completely understand how stressful this must be.
To assist you, our team has already engaged with FNB on two separate occasions regarding your query:
- Transaction confirmation: FNB confirmed that the funds were successfully withdrawn.
- Mobile number verification: They confirmed that the mobile number linked to your ID on the FNB system is 27731****07, which differs from the number currently registered under your SuperSportBet account.
As explained earlier, OTT unfortunately does not have access to see which mobile number an eWallet withdrawal is sent to. Only FNB, as the wallet provider, can provide this information, along with further details such as the location of the withdrawal or CCTV footage, which they are happy to provide.
For your convenience, here are the official instructions provided directly by FNB:
“Please have the recipient contact ***** on *** for assistance. Should you require further information, please do not hesitate to contact us on ***.”We understand this may not be the outcome you were hoping for, but please be assured that we’ve escalated and assisted as far as possible from our side. For a full resolution, we recommend continuing directly with FNB using the above channels, as they are best placed to provide the detailed information you need.
Thank you
OTT Admin
Thank you
OTT Admin
OTT South Africa's reply21 Aug 2025, 10:41
Official
Hi Eric,
We’re truly sorry to hear about your experience and completely understand how stressful this must be.
To assist you, our team has already engaged with FNB on two separate occasions regarding your query:
- Transaction confirmation: FNB confirmed that the funds were successfully withdrawn.
- Mobile number verification: They confirmed that the mobile number linked to your ID on the FNB system is 27731****07, which differs from the number currently registered under your SuperSportBet account.
As explained earlier, OTT unfortunately does not have access to see which mobile number an eWallet withdrawal is sent to. Only FNB, as the wallet provider, can provide this information, along with further details such as the location of the withdrawal or CCTV footage, which they are happy to provide.
For your convenience, here are the official instructions provided directly by FNB:
“Please have the recipient contact ***** on *** for assistance. Should you require further information, please do not hesitate to contact us on ***.”We understand this may not be the outcome you were hoping for, but please be assured that we’ve escalated and assisted as far as possible from our side. For a full resolution, we recommend continuing directly with FNB using the above channels, as they are best placed to provide the detailed information you need.
Thank you
OTT Admin
Thank you
OTT Admin