Terrible attitude and inferior quality frames

I am horrified at the service received at the Osman's branch at the Reef Centre. Went in to have my glasses adjusted. They were totally skew after that (could not focus at all). Upon querying with the Optition he was incredibly rude and told me to come back another day when there is no loadshedding. To make matters worse, when I put them back in their case one of the arms fell off. I refused to go back to that store and went to the Lambton store where the very pleasant and nice gentleman advised that it would cost me R699 to repair the glasses. Shame on you. I sent an email, got one back saying they would contact me and I am still waiting. To my thinking, they broke the frames and should cover the cost of replacing them