Poor quality and service

Good day,

I want to highlight the poor quality and service I have received from Osmans Optical Carnival mall.

January I decided it's time for new prescription glasses. All went well up until I needed to collect my new pair of prescription glasses. When I received the prescription glasses and after inspection I saw the frame is bent. I returned it to Osmans optical only to be phoned a few days later saying I must come and try them on as they have been adjusted. I rejected it again as it was still bent, and was told they will instruct their supplier to replace the frame. Yesterday I received an sms saying the new frames arrived and I may go and collect it. Upon my arrival I inspected the frame again and to my disappointment it was the old frame that they tried and bent straight again, falsely claiming that it is a new frame and the frame was still bent. Even the receptionist advised that she will not accept that when I asked her.

Needles to say I rejected the frames again as I am not paying in excess of R10,300.00 for sub standard prescription glasses. I have still not received a phone call after I asked that the optometrist phones me