Worst Repair service ever

if your thinking about buying a phone from Orange, you will regret it. I bought a new samsung galaxy A3 from them and not long after started experiencing technical problems with the phone( which i see from the other reports are a usual thing with Orange phones). fine, i sent it back for repairs on the 22nd May. its 3 June. no one updates you on the progress of the phone, i have to keep emailing them. I need to know if they will fix my phone or refund me. now they telling me to wait 30days before i can expect a response from repairs. Why on earth do they take over a month to fix a phone, with Vodacom, Mtn ect it takes a week or two(or even less) to fix a phone. This is pathetic, now i have to buy a new phone to use in the mean time. I feel like i was cheated and will not buy electronics off the internet anymore. A shop is the best option. Oh and [URL Removed] dont even bother calling me because i DONT HAVE A PHONE!!