1 reviews | Active since Apr 2015
Website shows stock, No follow up
I ordered a Huawei Ascend G7 Silver last week (07/04/2015) on the Orange Website which had 18 phones in stock when I ordered. Then I received an e-mail from one of the consultants when I complained that the order tracking site said I'm going to receive my order in a week. The e-mail mentioned that stock is finished and I have to wait until stock is available. Then this morning 15th April 2015 I received an e-mail saying that my order is on its way. When I checked the website it also said that the are 7 phones in stock in South Africa. Then after a while I received another email saying that they no longer offer the phone but on the tracking order site its a different story. They even trying to offer me a phone which is more expensive than the one I bought, meaning I have to pay more money I don't have. I want the phone I ordered.
Thank you for your comment,
Please accept our apologies for the inaccurate information you have received.
We confirm that your order was shipped and is currently on its way to you, within the estimate initially provided.
We have referred the matter internally concerning the unclear information to ensure that our CS Team are re-briefed to avoid a repeat of this encounter.
Thank you for your understanding,
Kind Regards,
Orange South Africa
Thank you for your comment,
Please accept our apologies for the inaccurate information you have received.
We confirm that your order was shipped and is currently on its way to you, within the estimate initially provided.
We have referred the matter internally concerning the unclear information to ensure that our CS Team are re-briefed to avoid a repeat of this encounter.
Thank you for your understanding,
Kind Regards,
Orange South Africa