SM
Shilan M
1 reviews | Active since Apr 2013
11 Mar 2015, 12:30
Website incorrectly states that items are in stock
I ordered a phone from the Orange ZA website last week thinking that it was in stock. The tracking link they sent me states that they are waiting for stock. I called to find out what is going on and was told that the item is not in stock and that they are waiting to restock (ie the tracking link is correct). So the website is falsely displaying stock availability. I would not have bothered ordering the more expensive verision of a phone had i know i would have waited just as long.
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Orange South Africa's replyOfficial
11 Mar 2015, 13:00Hello ShilanM,
Thank you for your comment.
Please accept our apologies for any misunderstanding caused.
Our website has recently been updated to to ensure further accuracy on stock locations and estimates thereof.
Alongside the quantity of availability, the location of the stock is specified below as well as the estimated time before shipment can be expected.
We will investigate the issue with our Customer Service team concerning the information provided to you, please accept our apologies in advance for any inconvenience suffered as a result of inaccurate information that may have been relayed.
We can assure you that your order is still on track for shipment to you within the estimate provided.
Kind Regards,
Orange South Africa
Thank you for your comment.
Please accept our apologies for any misunderstanding caused.
Our website has recently been updated to to ensure further accuracy on stock locations and estimates thereof.
Alongside the quantity of availability, the location of the stock is specified below as well as the estimated time before shipment can be expected.
We will investigate the issue with our Customer Service team concerning the information provided to you, please accept our apologies in advance for any inconvenience suffered as a result of inaccurate information that may have been relayed.
We can assure you that your order is still on track for shipment to you within the estimate provided.
Kind Regards,
Orange South Africa
Orange South Africa's reply11 Mar 2015, 13:00
Official
Hello ShilanM,
Thank you for your comment.
Please accept our apologies for any misunderstanding caused.
Our website has recently been updated to to ensure further accuracy on stock locations and estimates thereof.
Alongside the quantity of availability, the location of the stock is specified below as well as the estimated time before shipment can be expected.
We will investigate the issue with our Customer Service team concerning the information provided to you, please accept our apologies in advance for any inconvenience suffered as a result of inaccurate information that may have been relayed.
We can assure you that your order is still on track for shipment to you within the estimate provided.
Kind Regards,
Orange South Africa
Thank you for your comment.
Please accept our apologies for any misunderstanding caused.
Our website has recently been updated to to ensure further accuracy on stock locations and estimates thereof.
Alongside the quantity of availability, the location of the stock is specified below as well as the estimated time before shipment can be expected.
We will investigate the issue with our Customer Service team concerning the information provided to you, please accept our apologies in advance for any inconvenience suffered as a result of inaccurate information that may have been relayed.
We can assure you that your order is still on track for shipment to you within the estimate provided.
Kind Regards,
Orange South Africa