1 reviews | Active since Jan 2015
Warranty Issue
<p>Bought a Nexus 6 P earlier this year.</p> <p>As with previous occasions, the service was great and the phone was delivered promptly.</p> <p>Unfortunately the charger/cable stopped working.</p> <p> </p> <p>I contacted the orange store via email and they informed me that they cannot offer me a replacement as the device has been discontinued even though the device is still for sale on their website.</p> <p> </p> <p>This is shocking service; I advise potential buyers to be wary of their warranty policy.</p>
Hello Attienel1,
Thank you for your comment,
We're sorry to learn of the way your matter has been handled, this is completely incorrect,
Please may you forward us the correspondence in question whereby you were incorrectly advised that we cannot assist to allow us to investigate and take the necessary action against the agent concerned.
In addition, we assure you we can easily resolve this matter as it should have been the first time round.
Kindly send the correspondence to : ***
Kind Regards
Orange South Africa
Hello Attienel1,
Thank you for your comment,
We're sorry to learn of the way your matter has been handled, this is completely incorrect,
Please may you forward us the correspondence in question whereby you were incorrectly advised that we cannot assist to allow us to investigate and take the necessary action against the agent concerned.
In addition, we assure you we can easily resolve this matter as it should have been the first time round.
Kindly send the correspondence to : ***
Kind Regards
Orange South Africa
I received a new charger shortly after this review.
A big thank you to Tohriq Parker for professional service and sorting out this problem.
Would do business again with Orange
I received a new charger shortly after this review.
A big thank you to Tohriq Parker for professional service and sorting out this problem.
Would do business again with Orange