SK
Samantha K
1 reviews | Active since Sept 2015
28 Sept 2015, 20:32
Waiting 6 months for phone repair!
I gave in my Moto X for screen repairs to the Sunninghill offices in March. I am still waiting. I believe they eventually handed my phone to tt3 repairs in August, but I have still had no joy. My emails are responded to with polite customer service language, but nobody ever can give me a deadline, or even update the progress. They are very fast to sell products, but you had better hope nothing goes wrong because there is no after sale service! I feel like my phone has been ******!
Helpful (0)
Replies (1)0
Replies (1)
Orange South Africa's replyOfficial
01 Oct 2015, 12:29Hello samjk,
Thank you for your comment,
We are sincerely sorry for the experience concerning your repair case.
According to our latest feedback logged on your return case, you have been in contact with TT3 to try resolve your repair directly with them as it is not an issue covered by our warranty.
We are going to contact TT3 and do what we can to get an ETA on your repair for you.
We will be in contact soonest.
Kind Regards,
Orange South Africa
Thank you for your comment,
We are sincerely sorry for the experience concerning your repair case.
According to our latest feedback logged on your return case, you have been in contact with TT3 to try resolve your repair directly with them as it is not an issue covered by our warranty.
We are going to contact TT3 and do what we can to get an ETA on your repair for you.
We will be in contact soonest.
Kind Regards,
Orange South Africa
Orange South Africa's reply01 Oct 2015, 12:29
Official
Hello samjk,
Thank you for your comment,
We are sincerely sorry for the experience concerning your repair case.
According to our latest feedback logged on your return case, you have been in contact with TT3 to try resolve your repair directly with them as it is not an issue covered by our warranty.
We are going to contact TT3 and do what we can to get an ETA on your repair for you.
We will be in contact soonest.
Kind Regards,
Orange South Africa
Thank you for your comment,
We are sincerely sorry for the experience concerning your repair case.
According to our latest feedback logged on your return case, you have been in contact with TT3 to try resolve your repair directly with them as it is not an issue covered by our warranty.
We are going to contact TT3 and do what we can to get an ETA on your repair for you.
We will be in contact soonest.
Kind Regards,
Orange South Africa