1 reviews | Active since Sept 2014
VERY DISSAPOINTED
Hi,<br> <br> I have placed an order with Orange for a phone cover for my iphone so on the website it says it takes 6 days and then I will have it. I made the order and payment on the 30th of April 2015 and only received my parcel on the 19th of May 2015. The accounts department somehow didnt receive my payment as I sent the proof that it went off my account and still the response time was so bad that I needed to phone in 3 or 4 times before someone told me what is happening. The one guy of Orange told me that he will give me a voucher of R1000-00 for Orange and still to date nothing has come of that. I am really dissapointed in the service that I was given by Orange as I thought this was one of the best companies to order from but NO they are NOT.... I receive all the same mails just from different guys! Just thought you people would want to know that.
Thank you for your comment,
We're terribly sorry about the delay in your delivery. Payments are matched automatically so if there's a typo, it can cause your payment not be allocated.
It should not have taken more than one request to resolve this, again our sincere apologies for the inconvenience you've suffered.
We can assure you that your experience is in no way an accurate reflection of the service we offer and we will continue to make improvements as required to avoid a repeat of this.
Kind Regards,
Orange South Africa
Thank you for your comment,
We're terribly sorry about the delay in your delivery. Payments are matched automatically so if there's a typo, it can cause your payment not be allocated.
It should not have taken more than one request to resolve this, again our sincere apologies for the inconvenience you've suffered.
We can assure you that your experience is in no way an accurate reflection of the service we offer and we will continue to make improvements as required to avoid a repeat of this.
Kind Regards,
Orange South Africa