Very bad service

I ordered a Otterbox Defender on the 8th of July 2015. The following day I received an email that the package have been shipped. That same day I received a call that the email have been sent wrong and that the package was not shipped. Since then, I have been calling daily Orange Store. Every day they tell me that they don't know where the package is and that they will get back to me. They never do get back to you. The last few days they tell me that they are waiting for the warehouse in South Africa to get back to them. I informed them that I want to cancel the order, but now they must first find the package before they can refund me. <br> They told me it might take up to 2 weeks. I really wanted the Otterbox Defender, because it was for my son's birthday for his new Tab. The public must be warned not to shop at this store online. They don't have offices in South Africa that can help you properly.