RT
Ray T
1 reviews | Active since Jul 2011
14 Dec 2015, 15:08
USELESS Customer support!
I've been trying to login to my account for a week now. Orange are unable to fix they problem. They keep telling me that they reset my password..... and yet the \New"reset password still does not work. I've gone back and forth with them 4 times now. <br> <br> The result is always the same and they are not interesting in helping their customers over the phone. Only via email that keeps ending in the same result.<br> <br> USELESS!!!!"""
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Replies (1)
Orange South Africa's replyOfficial
14 Dec 2015, 15:41Hello rayzin,
Thank you for your comment,
Sorry to hear of your account issue not being resolved within an acceptable time-limit,
We understand your frustration and have forwarded this matter onto our Customer Services Director to ensure an acceptable resolve is received.
We can assure you that helping our customers is what we're here for, our feedback on Hello Peter is a testament of this.
We will follow up on this matter shortly to confirm it has been resolved. In the event you would like to reach us directly, please get in touch via e-mail : ***
Kind Regards
Orange South Africa
Thank you for your comment,
Sorry to hear of your account issue not being resolved within an acceptable time-limit,
We understand your frustration and have forwarded this matter onto our Customer Services Director to ensure an acceptable resolve is received.
We can assure you that helping our customers is what we're here for, our feedback on Hello Peter is a testament of this.
We will follow up on this matter shortly to confirm it has been resolved. In the event you would like to reach us directly, please get in touch via e-mail : ***
Kind Regards
Orange South Africa
Orange South Africa's reply14 Dec 2015, 15:41
Official
Hello rayzin,
Thank you for your comment,
Sorry to hear of your account issue not being resolved within an acceptable time-limit,
We understand your frustration and have forwarded this matter onto our Customer Services Director to ensure an acceptable resolve is received.
We can assure you that helping our customers is what we're here for, our feedback on Hello Peter is a testament of this.
We will follow up on this matter shortly to confirm it has been resolved. In the event you would like to reach us directly, please get in touch via e-mail : ***
Kind Regards
Orange South Africa
Thank you for your comment,
Sorry to hear of your account issue not being resolved within an acceptable time-limit,
We understand your frustration and have forwarded this matter onto our Customer Services Director to ensure an acceptable resolve is received.
We can assure you that helping our customers is what we're here for, our feedback on Hello Peter is a testament of this.
We will follow up on this matter shortly to confirm it has been resolved. In the event you would like to reach us directly, please get in touch via e-mail : ***
Kind Regards
Orange South Africa