TN
Tawanda N
1 reviews | Active since Jul 2015
03 Jul 2015, 13:36
[URL Removed] might just be a ****
I bought a pair of headphones from [URL Removed] and they weren't working properly.I returned them on the15th of June and I was told that a replacement was on the way.Until today i am still waiting.The call centre agents keep giving me different dates whenever I call.
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Orange South Africa's replyOfficial
05 Jul 2015, 16:35Hello Tawa411,
Thank you for your comment,
Sorry to hear that your headphones were faulty.
It is standard procedure that if your product is faulty on arrival, you have the option to select a replacement or refund.
Please be informed that stock availability can change daily so whilst you may have your replacement order placed, the estimate can most likely be different to when you placed your first order.
Our Customer Service team are glad to assist you with providing an updated estimate on when you can expect your order.
We hope we've been able to clear up any confusion you seem to be experiencing, please do not hesitate to contact our Customer Service team should you require any further info.
Kind Regards,
Orange South Africa
Thank you for your comment,
Sorry to hear that your headphones were faulty.
It is standard procedure that if your product is faulty on arrival, you have the option to select a replacement or refund.
Please be informed that stock availability can change daily so whilst you may have your replacement order placed, the estimate can most likely be different to when you placed your first order.
Our Customer Service team are glad to assist you with providing an updated estimate on when you can expect your order.
We hope we've been able to clear up any confusion you seem to be experiencing, please do not hesitate to contact our Customer Service team should you require any further info.
Kind Regards,
Orange South Africa
Orange South Africa's reply05 Jul 2015, 16:35
Official
Hello Tawa411,
Thank you for your comment,
Sorry to hear that your headphones were faulty.
It is standard procedure that if your product is faulty on arrival, you have the option to select a replacement or refund.
Please be informed that stock availability can change daily so whilst you may have your replacement order placed, the estimate can most likely be different to when you placed your first order.
Our Customer Service team are glad to assist you with providing an updated estimate on when you can expect your order.
We hope we've been able to clear up any confusion you seem to be experiencing, please do not hesitate to contact our Customer Service team should you require any further info.
Kind Regards,
Orange South Africa
Thank you for your comment,
Sorry to hear that your headphones were faulty.
It is standard procedure that if your product is faulty on arrival, you have the option to select a replacement or refund.
Please be informed that stock availability can change daily so whilst you may have your replacement order placed, the estimate can most likely be different to when you placed your first order.
Our Customer Service team are glad to assist you with providing an updated estimate on when you can expect your order.
We hope we've been able to clear up any confusion you seem to be experiencing, please do not hesitate to contact our Customer Service team should you require any further info.
Kind Regards,
Orange South Africa