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richard.stadler richard.stadler
1 reviews | Active since May 2016
16 May 2016, 09:39
Totally ***********. THEY LIE. STAY AWAY!!
<p>Website said Google Nexus 5X was in stock. It wasn't, nor was their stock in their European warehouse. I asked for a refund, was told it was done on the 28th April, then the 4th May, then the 9th May. Still waiting for my refund on the 16th May. Management will not call me to sort out the refund, obviously scared of customers. Totally ***********. Systems are atrocious. Billing and refund departments are ***********. Lies told to me repeatedly. I'm trying to find a number to call, but they are not listed. Call centre won't put me through to management. Service is non-existent.</p>
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Orange South Africa's replyOfficial
16 May 2016, 12:35Hello Richard,
Thank you for your comment.
We're sorry that you were unable to wait for the stock required to complete your order.
In rare occurrences, there can be a shortage of stock whilst the website accepts orders, this however is a rare occurrence.
We have investigated your order reference as provided and we confirm your refund request was loaded on the 28th of April. A validation process does take place, usually within 2-3 working days before the refund is actioned.
Validation is necessary to ensure there are no duplicate refunds, the amount being refunded is correct, refunding to the original payment method etc...
Your request was refunded on the 4th of May and we have the evidence of same via our Payment Gateway.
We would like to draw your attention to the above and note should you require any further information in connection with this order, please send your request to : ***
Our apologies for any inconvenience suffered,
Kind Regards
Orange South Africa
Orange South Africa's reply16 May 2016, 12:35
Official
Hello Richard,
Thank you for your comment.
We're sorry that you were unable to wait for the stock required to complete your order.
In rare occurrences, there can be a shortage of stock whilst the website accepts orders, this however is a rare occurrence.
We have investigated your order reference as provided and we confirm your refund request was loaded on the 28th of April. A validation process does take place, usually within 2-3 working days before the refund is actioned.
Validation is necessary to ensure there are no duplicate refunds, the amount being refunded is correct, refunding to the original payment method etc...
Your request was refunded on the 4th of May and we have the evidence of same via our Payment Gateway.
We would like to draw your attention to the above and note should you require any further information in connection with this order, please send your request to : ***
Our apologies for any inconvenience suffered,
Kind Regards
Orange South Africa