Terrible customer support and no updates

I placed and paid for an order on the 29 January but almost a month later I have no idea if I'll ever receive anything.<br> <br> Firstly I had to personally contact the courier company to find out what's the hold-up only to find out my package has been \lost". They told me they were going to request a payment. This was on Thursday 19 February.<br> <br> I would have assumed that after being informed of this Orange would have the decency to let it's customer know what the status of their order is but again I had to send in a support ticket to get some kind of update.<br> But the reply from Orange was that the courier company told them they have the package and it'll be delivered soon. The courier company denies this. As a customer I should not be running around trying to sort this out.<br> <br> My previous 2 orders from Orange had no issues at all and it really saddens me that the service has become so poor. All I want is some kind of update on my order or I want a refund. Of course I would prefer to receive the product I ordered.<br> <br> Order no 4AVE-5F0F-1884"""