Still waiting for feedback (and my order)

I urgently ordered a phone from Orange online, when filling out the address the blocks had a character limit, and I was thus unable to fill in the suburb (however I did fill in the postal code). I believed that I had supp**** them with enough information for the courier to be able to make the delivery. <br> <br> When tracking the shipment the following day, I noticed that 'DEX SCANS 03 - INCORRECT ADDRESS' was listed in the activity column. Upon seeing this I e-mailed Orange to inform them of the issue. Remi then responded to me (very timeously). He gave me details of FedEx and the package such that I can contact them and check that they have the correct address. I rep**** to let him know that as my order is a replacement phone I am unable to make calls. He said We would be glad to contact FedEx in your stead.\ I then confirmed the address with him. <br> <br> Since this interaction I have still not had a reply from Remi, even after requesting an update, and FedEx had not been contacted by Orange to update / correct the address (I have since contacted them myself, after the order was again not delivered on their morning round, and the change in address reflected on the tracking system immediately)"