SHOCKING SERVICE FROM ORANGE SA

I ordered a cell phone through Orange and tried to process the payment through the bank account. The order portal rejected the order twice but unbeknown to me still debited the amount to the credit card concerned twice. I had to get hold of my bankers and get them then to reverse the two entries (almost R11 000) I then tried to order the phone online on the 3rd July with the eft option. subsequently I informed Orange to cancel the order on the 10th July as I had purchased the phone directly from their Cape Town Store. Orange also confirmed the order is canceled as per their internet site. Now today I I see Orange have debited my credit card again with the the value of the phone. I phone help line - end up in a call center in Europe - they can't help. then I email the help email address. - again it goes to Europe - Phone Blake the MD of the Orange SA. Folks this MAN IS RUDE!!!!! he actually had the audacity to say it's not his problem but Europe's and doesn't understand why I, a customer of his is bitter and really peeved off. He then slams the phone down and refuses to answer any more. WHAT A DISGRACE. ORANGE HAVE LOST A CUSTOMER. Still no news on my refund. .