REPAIR GONE WRONG

I purchased a mobile phone which stopped working after a month. I took I in for repairs to the returns department in Sunninghill where Nuraisha Reddy informed I was entitled to a replacement that I can use during the time mine was in for repairs.I called Nuraisha a few times she said she is following upA few days later she then told me I wouldn't be getting one and I asked how she misinformed me and she apologized. Phone was to take 30 days and I they sent me an email of receipt of the device on the 17th of July. When I called the contact centre they told me it was customer negligence and I would have to pay then when I asked for details they said they will email me. I had to do the run around checking up myself as they would never bother informing me. I was referred to Blake Levitan who I called and he said I don't know what you're talking about. I had Elize in the contact centre drop the phone on me and Vladmir was kind enough to hear me out and he pushed until i had feedback which he personally conveyed. I eventually got the device back on 26 August? It's still faulty and I have to return it so that means another month plus without a phone. Regret purchasing from Orange!!