1 reviews | Active since May 2015
Refund not received
Placed an order on the 1st of April for a Sony Xperia Z3 and Cover.<br> Cancelled the order on the 7th of April due to stock not being available and requested a refumd. Although it still showed on the website that units are available. Orange SA could give no indication when stock will be available.<br> I provided my banking details together with a bank statement and the consultant confirmed on the 8th of April the funds will take 7 days to reflect.<br> On the 14th of April they confirmed the funds would reflect within 3 working days.<br> On the 20th of April they confirmed the funds was payed on the 16th and will reflect within 5 working days.<br> On the 27st of April they requested a proof of payment from Finance and on the 1st again it was requested.<br> I still have not received my refund or proof of payment to show that the funds as been transferred.<br> How is it possible that a International Company can be so useless.<br> <br> I am waiting for your response.<br> Regards<br> <br> CJ Brink
Thank you for your comment,
We're sorry that your order could not be delivered in time for your applicable deadline,
We note your refund was issued on the 16th of April via Bank Transfer according to the confirmation of payment we've obtained.
You really shouldn't have had such a difficult time obtaining the proof of payment, we'd like to tighten this up to ensure it's a more seamless process, again we apologise for the inconvenience caused.
Please let us know if we can be of any further assistance,
Kind Regards,
Orange South Africa
Thank you for your comment,
We're sorry that your order could not be delivered in time for your applicable deadline,
We note your refund was issued on the 16th of April via Bank Transfer according to the confirmation of payment we've obtained.
You really shouldn't have had such a difficult time obtaining the proof of payment, we'd like to tighten this up to ensure it's a more seamless process, again we apologise for the inconvenience caused.
Please let us know if we can be of any further assistance,
Kind Regards,
Orange South Africa