aR
ashin R
1 reviews | Active since May 2011
10 Dec 2015, 06:54
Refund
I made the biggest mistake of trying to purchase a cellular phone on line on 06 December 2015, the website is just so not user friendly and does not give you an option for a budget payment and only straight payment option. I cancelled my order the very next day before close of business but now am still sitting waiting for a refund. I demand a full refund of R 3150.00 before close of business today.<br> <br> I get automated email replies when forwarding queries but no refund. The reference number I last got is 60321. I would not recommend anyone that I know to ever make any purchase from Orange ever.
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Orange South Africa's replyOfficial
14 Dec 2015, 13:55Hello ash11,
Thank you for your comment,
We're sorry that you feel you've made a mistake, we're really proud of our easy and simple to use website.
When you select the Credit Card option as your preferred method of payment, you are directed onto a secure payment page from our payment processor, PayU, you are then given the option of processing your transaction over your straight or budget facility.
We can assure, once your order is cancelled, a validation needs to take place which is done within 2 working days. Following that, your refund / authorisation is reversed, it can however, depending on the banks take up to 5 working days to appear in your account.
This is standard practice for reversal of authorisations / refunds into Credit Cards as there are processing times involved between the different banks.
We hope we've been able to provide some more background information, in the event you require any further information, we invite you to get in touch with us via the e-mail address below :
***
Kind Regards
Orange South Africa
Thank you for your comment,
We're sorry that you feel you've made a mistake, we're really proud of our easy and simple to use website.
When you select the Credit Card option as your preferred method of payment, you are directed onto a secure payment page from our payment processor, PayU, you are then given the option of processing your transaction over your straight or budget facility.
We can assure, once your order is cancelled, a validation needs to take place which is done within 2 working days. Following that, your refund / authorisation is reversed, it can however, depending on the banks take up to 5 working days to appear in your account.
This is standard practice for reversal of authorisations / refunds into Credit Cards as there are processing times involved between the different banks.
We hope we've been able to provide some more background information, in the event you require any further information, we invite you to get in touch with us via the e-mail address below :
***
Kind Regards
Orange South Africa
Orange South Africa's reply14 Dec 2015, 13:55
Official
Hello ash11,
Thank you for your comment,
We're sorry that you feel you've made a mistake, we're really proud of our easy and simple to use website.
When you select the Credit Card option as your preferred method of payment, you are directed onto a secure payment page from our payment processor, PayU, you are then given the option of processing your transaction over your straight or budget facility.
We can assure, once your order is cancelled, a validation needs to take place which is done within 2 working days. Following that, your refund / authorisation is reversed, it can however, depending on the banks take up to 5 working days to appear in your account.
This is standard practice for reversal of authorisations / refunds into Credit Cards as there are processing times involved between the different banks.
We hope we've been able to provide some more background information, in the event you require any further information, we invite you to get in touch with us via the e-mail address below :
***
Kind Regards
Orange South Africa
Thank you for your comment,
We're sorry that you feel you've made a mistake, we're really proud of our easy and simple to use website.
When you select the Credit Card option as your preferred method of payment, you are directed onto a secure payment page from our payment processor, PayU, you are then given the option of processing your transaction over your straight or budget facility.
We can assure, once your order is cancelled, a validation needs to take place which is done within 2 working days. Following that, your refund / authorisation is reversed, it can however, depending on the banks take up to 5 working days to appear in your account.
This is standard practice for reversal of authorisations / refunds into Credit Cards as there are processing times involved between the different banks.
We hope we've been able to provide some more background information, in the event you require any further information, we invite you to get in touch with us via the e-mail address below :
***
Kind Regards
Orange South Africa