RM
Riaz M
1 reviews | Active since Oct 2015
09 Oct 2015, 16:04
RE: Ignoring after refund promise
Had returned a phone to Orange 2 weeks after purchase ,after 3 months of chasing them ,they agreed to a refund. After which ,many emails and calls , they just ignore a customer. Most ********* service and behaviour , no customer care. Just don't care.
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Orange South Africa's replyOfficial
15 Oct 2015, 16:14Hello riazmool,
Thank you for your comment,
We're sorry to hear of the issues you've encountered, you can be assured we value every customer and appreciate the feedback we receive.
Based on your description of events, it's clear that something has gone abnormally wrong and this is most certainly not the kind of feedback we receive.
We've referred the matter internally in order to address the cause of the issue experienced.
Thank you for your feedback and we appreciate your understanding.
Kind Regards,
Orange South Africa
Thank you for your comment,
We're sorry to hear of the issues you've encountered, you can be assured we value every customer and appreciate the feedback we receive.
Based on your description of events, it's clear that something has gone abnormally wrong and this is most certainly not the kind of feedback we receive.
We've referred the matter internally in order to address the cause of the issue experienced.
Thank you for your feedback and we appreciate your understanding.
Kind Regards,
Orange South Africa
Orange South Africa's reply15 Oct 2015, 16:14
Official
Hello riazmool,
Thank you for your comment,
We're sorry to hear of the issues you've encountered, you can be assured we value every customer and appreciate the feedback we receive.
Based on your description of events, it's clear that something has gone abnormally wrong and this is most certainly not the kind of feedback we receive.
We've referred the matter internally in order to address the cause of the issue experienced.
Thank you for your feedback and we appreciate your understanding.
Kind Regards,
Orange South Africa
Thank you for your comment,
We're sorry to hear of the issues you've encountered, you can be assured we value every customer and appreciate the feedback we receive.
Based on your description of events, it's clear that something has gone abnormally wrong and this is most certainly not the kind of feedback we receive.
We've referred the matter internally in order to address the cause of the issue experienced.
Thank you for your feedback and we appreciate your understanding.
Kind Regards,
Orange South Africa