1 reviews | Active since Jul 2016
Processing slow
<p>i purchased the huawei P9 lite and made the payment the 26th of Juky. now according to the customer service it take 3 working days to reflect im a standard bank account holder and the account holder paid for orange is FNB. so to my understanding payment reflect the next 24hours. the way i know this is ive had many transaction done to FNB and its reflected. customer service has recieved an email with proof of payment as well. on my orange account it says my order is expired due to not paying. yet i have made payment and customer service can not confirm whether they have received the payment and whether i will be receiving my handset next week as i have made the payment. </p>
Hello Aimee,
Thanks for getting in touch with us.
We do allow up to 3 working days for payment to reflect. Your order would only be expired if payment is not received after this time.
When making a payment via Bank Transfer, it's important that you use your order reference as otherwise your payment will not be allocated and can cause delays.
We usually will request a proof of payment in the event that payment is not allocated to your order within this time and you have paid. Please understand that as payments are automatically allocated, provided the correct reference is used, any incorrect or lack of reference will result in delays.
If you require any further information, we're available to assist, please drop us a mail via : Kind Regards
Orange South Africa
Hello Aimee,
Thanks for getting in touch with us.
We do allow up to 3 working days for payment to reflect. Your order would only be expired if payment is not received after this time.
When making a payment via Bank Transfer, it's important that you use your order reference as otherwise your payment will not be allocated and can cause delays.
We usually will request a proof of payment in the event that payment is not allocated to your order within this time and you have paid. Please understand that as payments are automatically allocated, provided the correct reference is used, any incorrect or lack of reference will result in delays.
If you require any further information, we're available to assist, please drop us a mail via : Kind Regards
Orange South Africa
My order reference is on my payment and i have sent through the proof of payment so what you are saying doesnt make sense. i have the proof from my bank and even printed the receipt once the transaction went through.
My order reference is on my payment and i have sent through the proof of payment so what you are saying doesnt make sense. i have the proof from my bank and even printed the receipt once the transaction went through.
3 working days
3 working days
hence there should be no delays if my order number is on my payment as reference its been #working days the payment was done Tuesday
hence there should be no delays if my order number is on my payment as reference its been #working days the payment was done Tuesday
Hello Aimee,
Normally, payment should have been allocated to your order by yesterday.
We can gladly investigate this for you, kindly get in touch with the e-mail provided, contact.za at orange dot com.
Kind Regards
Hello Aimee,
Normally, payment should have been allocated to your order by yesterday.
We can gladly investigate this for you, kindly get in touch with the e-mail provided, contact.za at orange dot com.
Kind Regards
i have been in contact with that email for the past day and a half ive even done you guys the favour of calling in twice today.
i have been in contact with that email for the past day and a half ive even done you guys the favour of calling in twice today.