TM
Tim M
1 reviews | Active since Feb 2015
23 Feb 2015, 06:34
Price, tax or vat ***** ?
On 1 February 2015 I bought and paid for a Motorola Moto G smartphone @ R2167 as per the shopping basket on Orange. After about 10 days of watching the website I contacted Orange call center on the Johannesburg number and sent an email. I was phoned and told that there was a technical error on my order to do with VAT or TAX. The goods were offered to me on the following basis: 51TG-5F20-39B9 and the conditions of sale state: \Prices are shown in the local currency
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Orange South Africa's replyOfficial
23 Feb 2015, 10:29Hello tomtim,
Thank you for your comment,
We're sorry that your order encountered the technical error with regards to VAT (TAX) being not charged.
You will note our store, displays all product pricing including VAT . During checkout, the product price is displayed excl. VAT with the VAT amount being displayed separately. ie/ A product valued at R114 including VAT would display as R100 with VAT displaying as R14.
The error caused orders to be placed and in your case, your credit card charged at the excl. VAT amount, as per our example, R100.
This doesn't change the price of the product at all, you're not paying more, you would still only pay the actual price. We merely contacted you to inform you thereof and recover the additional R14.
Unfortunately we're unaware of any VAT **** you mention and suggest you investigate thoroughly. All electronic contact you receive from Orange would come from a e-mail address ending in @orange.com.
In order to refund you, kindly provide us with your details to allow us to have the refund processed. You can e-mail these to : ***
Kind Regards,
Orange South Africa
Thank you for your comment,
We're sorry that your order encountered the technical error with regards to VAT (TAX) being not charged.
You will note our store, displays all product pricing including VAT . During checkout, the product price is displayed excl. VAT with the VAT amount being displayed separately. ie/ A product valued at R114 including VAT would display as R100 with VAT displaying as R14.
The error caused orders to be placed and in your case, your credit card charged at the excl. VAT amount, as per our example, R100.
This doesn't change the price of the product at all, you're not paying more, you would still only pay the actual price. We merely contacted you to inform you thereof and recover the additional R14.
Unfortunately we're unaware of any VAT **** you mention and suggest you investigate thoroughly. All electronic contact you receive from Orange would come from a e-mail address ending in @orange.com.
In order to refund you, kindly provide us with your details to allow us to have the refund processed. You can e-mail these to : ***
Kind Regards,
Orange South Africa
Orange South Africa's reply23 Feb 2015, 10:29
Official
Hello tomtim,
Thank you for your comment,
We're sorry that your order encountered the technical error with regards to VAT (TAX) being not charged.
You will note our store, displays all product pricing including VAT . During checkout, the product price is displayed excl. VAT with the VAT amount being displayed separately. ie/ A product valued at R114 including VAT would display as R100 with VAT displaying as R14.
The error caused orders to be placed and in your case, your credit card charged at the excl. VAT amount, as per our example, R100.
This doesn't change the price of the product at all, you're not paying more, you would still only pay the actual price. We merely contacted you to inform you thereof and recover the additional R14.
Unfortunately we're unaware of any VAT **** you mention and suggest you investigate thoroughly. All electronic contact you receive from Orange would come from a e-mail address ending in @orange.com.
In order to refund you, kindly provide us with your details to allow us to have the refund processed. You can e-mail these to : ***
Kind Regards,
Orange South Africa
Thank you for your comment,
We're sorry that your order encountered the technical error with regards to VAT (TAX) being not charged.
You will note our store, displays all product pricing including VAT . During checkout, the product price is displayed excl. VAT with the VAT amount being displayed separately. ie/ A product valued at R114 including VAT would display as R100 with VAT displaying as R14.
The error caused orders to be placed and in your case, your credit card charged at the excl. VAT amount, as per our example, R100.
This doesn't change the price of the product at all, you're not paying more, you would still only pay the actual price. We merely contacted you to inform you thereof and recover the additional R14.
Unfortunately we're unaware of any VAT **** you mention and suggest you investigate thoroughly. All electronic contact you receive from Orange would come from a e-mail address ending in @orange.com.
In order to refund you, kindly provide us with your details to allow us to have the refund processed. You can e-mail these to : ***
Kind Regards,
Orange South Africa