Poor service and 15 working days to get a refund?

I sincerely regret the day I decided to order anything from Orange. The repair saga was bad enough and its turning out the very simple act of refunding a customer is equally problematic.<br> <br> I am told it will take 15 days to refund my money, this after being told last Thursday it would take a few days, this after nothing short of disgusting service when I tried to get a device repaired, never mind get some goodwill from this entity for an over 50 day wait. A goodwill voucher of R215 was offered, hardly compensation for the time wasted following up and irritation.<br> <br> Be that as it may 15 days to refund my money is unacceptable, a transfer from the EU/UK to a SA commercial bank does not take 15 days.<br> <br> For me the bottom line here is evidently this entity does not consider its customers because even the most basic thing cannot be done timeously.<br> <br> I await the response from Orange SA because I am becoming increasingly annoyed with this whole situation.