1 reviews | Active since Mar 2015
Poor service
I ordered a smartphone, phone cover, and screen protectors from the Orange Online store on the 6th of March 2015. Orange customer service assured me that my stuff would be delivered within two working days after shipping. According to their tracking site my order was shipped o the 13th of March 2015. TODAY, THE 20TH of March, is technically the 5th working day but up until now i have not received anything yet. I contacted the couriers (FedEx/ supaswift) on two occasions with regards to the matter and they told me that they still haven't received the parcel from orange yet while orange claims that the parcel is now with the couriers. I have launched quite a number of queries with orange and all thy said was that they would get back to me. However, up until this day i still await their correspondence. This is very poor customer service and i am very disappointed!
Thank you for your comment.
We note your order was shipped on time within the estimate but you have yet to receive delivery.
We have requested FedEx to investigate as it shows the parcel as collected on the 13th of March.
In the interim, we've requested a replacement order is placed for you, confirmation of which should follow within 1 working day. Should you prefer to have a refund in full rather than a replacement order, please notify us.
Please accept our apologies for any inconvenience caused as a result of this.
Kind Regards,
Orange South Africa
Thank you for your comment.
We note your order was shipped on time within the estimate but you have yet to receive delivery.
We have requested FedEx to investigate as it shows the parcel as collected on the 13th of March.
In the interim, we've requested a replacement order is placed for you, confirmation of which should follow within 1 working day. Should you prefer to have a refund in full rather than a replacement order, please notify us.
Please accept our apologies for any inconvenience caused as a result of this.
Kind Regards,
Orange South Africa