DvdW
Dawie van der Walt
1 reviews | Active since Dec 2013
03 Nov 2015, 08:12
POOR SERVICE
I bought a Smar****ch 2 just over a year ago, which BTW, I also complaint on here for poor service! On 6 of Aug I requested the faulty watch to be repaired. I received a return authorization from them to send the item back for repair. I had to pay the courier costs to get the item back to them BTW. I followed up on the repair and on 29 Sept they said they will refund me and I sent them my Bank Details immediately. On 28 Oct I followed up to find out why I was not refunded. They said I should have had the money by 16 Oct. No money was paid to my account and my bank details supp**** was correct. Still waiting for my money...??? 498T5F0CC67B
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Orange South Africa's replyOfficial
03 Nov 2015, 18:21Hello efini,
Thank you for your comment,
We've investigated your case and found there was a delay in your request being processed initially due to the time that has lapsed when your order was initially placed as well as the payment method initially used which prevented us from refunding via the original payment method.
It's our standard policy to refund only using the original method used, please accept our apologies for any inconvenience suffered as a result of this.
We confirm your refund was issued as described and should have reached you on the 16th of October. We've logged a ticket with our finance team to query with the bank we used in order for the payment to be traced.
We will follow-up with you again to confirm whether you've received the payment as yet or not.
Kind Regards,
Orange South Africa
Thank you for your comment,
We've investigated your case and found there was a delay in your request being processed initially due to the time that has lapsed when your order was initially placed as well as the payment method initially used which prevented us from refunding via the original payment method.
It's our standard policy to refund only using the original method used, please accept our apologies for any inconvenience suffered as a result of this.
We confirm your refund was issued as described and should have reached you on the 16th of October. We've logged a ticket with our finance team to query with the bank we used in order for the payment to be traced.
We will follow-up with you again to confirm whether you've received the payment as yet or not.
Kind Regards,
Orange South Africa
Orange South Africa's reply03 Nov 2015, 18:21
Official
Hello efini,
Thank you for your comment,
We've investigated your case and found there was a delay in your request being processed initially due to the time that has lapsed when your order was initially placed as well as the payment method initially used which prevented us from refunding via the original payment method.
It's our standard policy to refund only using the original method used, please accept our apologies for any inconvenience suffered as a result of this.
We confirm your refund was issued as described and should have reached you on the 16th of October. We've logged a ticket with our finance team to query with the bank we used in order for the payment to be traced.
We will follow-up with you again to confirm whether you've received the payment as yet or not.
Kind Regards,
Orange South Africa
Thank you for your comment,
We've investigated your case and found there was a delay in your request being processed initially due to the time that has lapsed when your order was initially placed as well as the payment method initially used which prevented us from refunding via the original payment method.
It's our standard policy to refund only using the original method used, please accept our apologies for any inconvenience suffered as a result of this.
We confirm your refund was issued as described and should have reached you on the 16th of October. We've logged a ticket with our finance team to query with the bank we used in order for the payment to be traced.
We will follow-up with you again to confirm whether you've received the payment as yet or not.
Kind Regards,
Orange South Africa