TM
Thato M
1 reviews | Active since Aug 2010
14 Apr 2015, 21:54
Poor follow up
I placed an order and made payment on the 4th April for a tablet, i receive a call 10 days later to ask me where is my proof of payment, I had sent it the very same minute when i made the payment, i do not understand how come they never picked it up. This is rather appalling, I should be having and using my device already. Why should i ever place any order with you gain in the future? i doubt i will.
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Orange South Africa's replyOfficial
15 Apr 2015, 12:54Hello tmafora,
Thank you for your comment.
We can only find history of an orders placed by you on the 7th of April.
We note one payment was allocated within normal times however your second payment did not reflect correctly and as a result was not allocated.
We would like to thank you for working with our Customer Services team to resolve this matter and further like to apologise for any inconvenience you've suffered.
We would appreciate positive feedback from you in respect of your order which has already been received in advance of the estimate provided.
Kind Regards,
Orange South Africa
Thank you for your comment.
We can only find history of an orders placed by you on the 7th of April.
We note one payment was allocated within normal times however your second payment did not reflect correctly and as a result was not allocated.
We would like to thank you for working with our Customer Services team to resolve this matter and further like to apologise for any inconvenience you've suffered.
We would appreciate positive feedback from you in respect of your order which has already been received in advance of the estimate provided.
Kind Regards,
Orange South Africa
Orange South Africa's reply15 Apr 2015, 12:54
Official
Hello tmafora,
Thank you for your comment.
We can only find history of an orders placed by you on the 7th of April.
We note one payment was allocated within normal times however your second payment did not reflect correctly and as a result was not allocated.
We would like to thank you for working with our Customer Services team to resolve this matter and further like to apologise for any inconvenience you've suffered.
We would appreciate positive feedback from you in respect of your order which has already been received in advance of the estimate provided.
Kind Regards,
Orange South Africa
Thank you for your comment.
We can only find history of an orders placed by you on the 7th of April.
We note one payment was allocated within normal times however your second payment did not reflect correctly and as a result was not allocated.
We would like to thank you for working with our Customer Services team to resolve this matter and further like to apologise for any inconvenience you've suffered.
We would appreciate positive feedback from you in respect of your order which has already been received in advance of the estimate provided.
Kind Regards,
Orange South Africa