Phone sent for repair, Orange unresponsive

On 03 March 2015 we sent a Cat S50 rugged smartphone in to Orange to repair a crack in the phone's screen. Weeks later, on 07 April we received an email from Rendani Fhedzi with an attached repair quotation for a Cat B15Q with water damage. I queried this and was told we were sent the quote in error and would receive the correct quote shortly. On 08 April I received the same incorrect quote from Erwan Le Doze and forwarded the email stating the quote was incorrect, and not even for the same model of cellphone we had sent for repair. As of today 17 April 2015 the incorrect quote from Mr Le Doze on 08 April 2015 is the last \update"received from Orange despite the emails sent requesting information. It is now well over the 30-day estimated repair period and we have yet to receive any information on the phone we actually submitted for repair"