Phone in for repairs, had no feedback after 3weeks

I handed my phone in for repairs on the 20th April, the screen was malfunctioning and needed to be replaced under warranty. <br> <br> The next day I received an email acknowledging receipt of he phone by the quality inspection team and asking me to allow for up to 3 working days for the assessment to take place. Once that process is completed I would be contacted by the customer care team via email to confirm the next steps. <br> <br> It has now been over three weeks and I am yet to receive any form of feedback from anyone at Orange. I have emailed twice and I have twice written on their website requesting feedback, but to no avail. On Friday 8th May I phoned (331417 - Stoyan) to request an update and was informed I would receive an email from the repairs department shortly. That never happened. Today, 13th May, I called again and demanded feedback, I'm still waiting for a response. <br> <br> As far as I am concerned this total lack of communication is absolutely unacceptable. I have been without a phone for three weeks now. If I do not receive feedback asap I will have no choice but to lodge a ****** phone report with the police.<br> <br> Purchase ***-5FOA-D511<br> RMA ID: 11098