Phone broken on first day and return service insufficient

<p>I bought a Motorola g3 online. After inserting my sim card, the phone was not picking up the sim. I removed the sim and found that one of the gold connectors was broken. I phoned Orange and started the return policy. Firstly they said it isnt lightly that the warranty would cover it(not sure what the point of a warranty is then). We then arranged pick up for Monday. When it got to Thursday i realised they werent going to fetch it. Phoned them again and they assured me it would be picked up on Friday, needless to say Friday can and went. Very disapointed with the service and not sure what the next step is.</p>