MO
Mohamed O
1 reviews | Active since Dec 2015
14 Dec 2015, 15:27
payment acknowledgement
I made an online order on 27th Nov and made the payment through bank transfer on 1st Dec since my debit card couldn't go through. I have since then been contacting the customer service to acknowledge the payment through email and twitter, sending proof of payment several times. I was not rep**** a single time for 2 weeks and the status still remains \awaiting payment". I understand the product i ordered maybe of high demand and fairly new"
Helpful (0)
Replies (1)0
Replies (1)
Orange South Africa's replyOfficial
14 Dec 2015, 15:49Hello hadhramy,
Thank you for contacting us,
Sorry to hear of your issues with your payment.
Unfortunately, you have provided us with a proof of payment from outside of South Africa. These types of payments need to be verified as well as reported on to the South African reserve bank before they can be acknowledged.
We can assure you once the criteria has been satisfied and the funds have been received into our account, your order will be updated without delay.
Unfortunately, we cannot acknowledge payment on orders where no funds have been received into our account.
Thank you for your understanding
Kind Regards
Orange South Africa
Thank you for contacting us,
Sorry to hear of your issues with your payment.
Unfortunately, you have provided us with a proof of payment from outside of South Africa. These types of payments need to be verified as well as reported on to the South African reserve bank before they can be acknowledged.
We can assure you once the criteria has been satisfied and the funds have been received into our account, your order will be updated without delay.
Unfortunately, we cannot acknowledge payment on orders where no funds have been received into our account.
Thank you for your understanding
Kind Regards
Orange South Africa
Orange South Africa's reply14 Dec 2015, 15:49
Official
Hello hadhramy,
Thank you for contacting us,
Sorry to hear of your issues with your payment.
Unfortunately, you have provided us with a proof of payment from outside of South Africa. These types of payments need to be verified as well as reported on to the South African reserve bank before they can be acknowledged.
We can assure you once the criteria has been satisfied and the funds have been received into our account, your order will be updated without delay.
Unfortunately, we cannot acknowledge payment on orders where no funds have been received into our account.
Thank you for your understanding
Kind Regards
Orange South Africa
Thank you for contacting us,
Sorry to hear of your issues with your payment.
Unfortunately, you have provided us with a proof of payment from outside of South Africa. These types of payments need to be verified as well as reported on to the South African reserve bank before they can be acknowledged.
We can assure you once the criteria has been satisfied and the funds have been received into our account, your order will be updated without delay.
Unfortunately, we cannot acknowledge payment on orders where no funds have been received into our account.
Thank you for your understanding
Kind Regards
Orange South Africa