1 reviews | Active since Sept 2014
Pathetic service and empty promises
<p>Trying to return a broken phone is so frustrating one is tempted to give up - part of the ploy I suspect. Being tagged along on their empty promises is so frustrating one wonders if it is worth it. The whole experience has been negative. It seems the left hand doesn't know what the right hand is doing. I buy online frequently and have never had anything near such bad customer service. Various South African companies collect within a day or two and refunds appear in one's account within 48 hrs max. I have learnt that if the phone I want is available at a walk in shop or a SA online provider I would rather buy from them every time. Buying from Orange is not for the faint hearted!</p>
Hello Fiona,
Thank you for your comment,
We're sorry to learn of your experience, it is most certainly not the standard level of service that is offered.
Our standard procedure allows for collections within 3 working days of request as we do not collect the product ourselves but rather outsource this to a trusted logistics partner . Once your product is received, from assessment to validation of refund can take up to 5 working days as there are a number of steps involved.
Could you please get in touch with us via e-mail at contact dot za at orange dot com so that we can request additional feedback as to what may have possibly gone wrong with your case.
Thank you in advance for your understanding,
Kind Regards
Orange South Africa
Hello Fiona,
Thank you for your comment,
We're sorry to learn of your experience, it is most certainly not the standard level of service that is offered.
Our standard procedure allows for collections within 3 working days of request as we do not collect the product ourselves but rather outsource this to a trusted logistics partner . Once your product is received, from assessment to validation of refund can take up to 5 working days as there are a number of steps involved.
Could you please get in touch with us via e-mail at contact dot za at orange dot com so that we can request additional feedback as to what may have possibly gone wrong with your case.
Thank you in advance for your understanding,
Kind Regards
Orange South Africa