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Pam M

1 reviews | Active since Aug 2013

17 Sept 2016, 13:05

Order status remains 'Awaiting Stock'

<p>I made a purchase on 9 September, that was estimated to arrive 8 days later. However, from the initial day til the eight days were complete, the status remained "Awaiting Stock". Upon the completion of the eight days/arrival of the last day, the days increase to four, while still "Awaiting Stock". This is unacceptable service. Either Orange has a poorly manage tracking system or they are inauthentic about their stock availability. If the latter is true, why allow customers to purchase a product on the false pretense that you actually have a product to deliver. <br /><br />Order ***-5F1E-D069</p>

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Replies (2)
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Pam M's update20 Sept 2016, 18:58
Reviewer Update

My order arrived earlier todayand commend Orange on delivering as promised. However, their tracking system is inept and out of date.

Orange South Africa
Orange South Africa's reply21 Sept 2016, 16:10
Official

Hello Pam02

Thank you for your comment as well as your updated feedback,

We're pleased your order was delivered in advance of the estimate and would like to thank you for your understanding,

Kind Regards

Orange South Africa