PJ
Pierre J
1 reviews | Active since Oct 2012
30 Nov 2015, 20:06
Orange WORST company
This is the WORST company I ever did do business with, they sent the wrong product, then it needs to be returned before the exchange will be made, and this to make sure the customer is not a ******** after the payment has been made. And the customer must wait. I asked twice to be contacted by the director and they took me for a fool and got one of the call centre managers to contact me, he wanted to send me discounts or something for the poor poor service and as alwais yes you guest it still waiting. Then they send me a mail asking me to post on hellopeter.com so I hope others read this and stop making one of the worst companies in the world rich. I will be telling all I know about the poor service.
Helpful (0)
Replies (1)0
Replies (1)
Orange South Africa's replyOfficial
02 Dec 2015, 16:20Hello pierrej67,
Thank you for your comment,
We're sorry to receive your feedback. We've investigated the matter and found that the incorrect item was shipped and once we received it back, the correct product was shipped out to you and delivered the following day.
We do apologise that we're unable to ship a replacement device out before getting the incorrect product back, this is a policy in place to safeguard us from being unable to get the incorrect product back which has happened in the past.
We have attempted to compensate you by offering you a voucher which could be used against a future purchase, we can understand you're frustrated.
We do wish you would reconsider in light of this mistake which was as a result of human error. We can assure you that happy customers are the core of our business.
Kind Regards
Orange South Africa
Thank you for your comment,
We're sorry to receive your feedback. We've investigated the matter and found that the incorrect item was shipped and once we received it back, the correct product was shipped out to you and delivered the following day.
We do apologise that we're unable to ship a replacement device out before getting the incorrect product back, this is a policy in place to safeguard us from being unable to get the incorrect product back which has happened in the past.
We have attempted to compensate you by offering you a voucher which could be used against a future purchase, we can understand you're frustrated.
We do wish you would reconsider in light of this mistake which was as a result of human error. We can assure you that happy customers are the core of our business.
Kind Regards
Orange South Africa
Orange South Africa's reply02 Dec 2015, 16:20
Official
Hello pierrej67,
Thank you for your comment,
We're sorry to receive your feedback. We've investigated the matter and found that the incorrect item was shipped and once we received it back, the correct product was shipped out to you and delivered the following day.
We do apologise that we're unable to ship a replacement device out before getting the incorrect product back, this is a policy in place to safeguard us from being unable to get the incorrect product back which has happened in the past.
We have attempted to compensate you by offering you a voucher which could be used against a future purchase, we can understand you're frustrated.
We do wish you would reconsider in light of this mistake which was as a result of human error. We can assure you that happy customers are the core of our business.
Kind Regards
Orange South Africa
Thank you for your comment,
We're sorry to receive your feedback. We've investigated the matter and found that the incorrect item was shipped and once we received it back, the correct product was shipped out to you and delivered the following day.
We do apologise that we're unable to ship a replacement device out before getting the incorrect product back, this is a policy in place to safeguard us from being unable to get the incorrect product back which has happened in the past.
We have attempted to compensate you by offering you a voucher which could be used against a future purchase, we can understand you're frustrated.
We do wish you would reconsider in light of this mistake which was as a result of human error. We can assure you that happy customers are the core of our business.
Kind Regards
Orange South Africa