ORANGE SA BAD SERVICE NO SUPPORT ON PRODUCTS

I purchased a huawei ascend p7 in the last week of Feb. <br> <br> On the 7th day(Sunday) I noticed a small crack forming on the screen and by the 8th day after purchase I called Orange to report the issue. I was then told its out of the 7 day return policy and they would only repair the item. Which I was happy with. I returned the item to them on the 3 March 2015 and was told it could take up to 30 days. I called once a week after 14 days to ensure things would happen. No one ever contacted me back with progress they always promised to contact me.<br> <br> After the 3rd of April I called again and was told 30 days meant 30 working days. After multiple attempts to find out what was happening since then on the 22 April 2015. I was lucky enough to get hold of Remi the original person who logged my call and he said he would escalate the issue and new phone would be sent to me as it was over 60 days since I sent my phone in. I was assured I would be contacted in 48 hours to sort this out. Its the 29th April. I Called again yesterday and nothing has happened. <br> <br> Expansys deals with the stock in South Africa.<br> <br> Expansys had a horrible reputation prior to being bought by Orange. Nothing has changed !!!