JO
Jeannine O
1 reviews | Active since Jun 2015
22 Jun 2015, 11:14
ORANGE REFUSES TO REPLACE DAMAGED PHONE
My daughter placed an online order for an iPhone from Orange. The phone was collected on Monday 8 June. The phone is faulty. It \dies"constantly and doesn't ring. She reported this to them on 12 June"
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Orange South Africa's replyOfficial
22 Jun 2015, 11:33Hello JeannineOrz,
Thank you for your comment,
We're sorry to hear of your device developing a fault.
We fully support the replacment / refund / repair of devices pending the specific scenario. In your instance, you should have been offered a replacement or refund, please accept our apologies for the difficulties experienced in obtaining this.
Could you kindly provide us with your RMA reference via e-mail to the address below and we will ensure your matter is resolved without further delay.
***
Thank you for your understanding and please accept our apologies for any inconvenience suffered.
Kind Regards,
Orange South Africa
Thank you for your comment,
We're sorry to hear of your device developing a fault.
We fully support the replacment / refund / repair of devices pending the specific scenario. In your instance, you should have been offered a replacement or refund, please accept our apologies for the difficulties experienced in obtaining this.
Could you kindly provide us with your RMA reference via e-mail to the address below and we will ensure your matter is resolved without further delay.
***
Thank you for your understanding and please accept our apologies for any inconvenience suffered.
Kind Regards,
Orange South Africa
Orange South Africa's reply22 Jun 2015, 11:33
Official
Hello JeannineOrz,
Thank you for your comment,
We're sorry to hear of your device developing a fault.
We fully support the replacment / refund / repair of devices pending the specific scenario. In your instance, you should have been offered a replacement or refund, please accept our apologies for the difficulties experienced in obtaining this.
Could you kindly provide us with your RMA reference via e-mail to the address below and we will ensure your matter is resolved without further delay.
***
Thank you for your understanding and please accept our apologies for any inconvenience suffered.
Kind Regards,
Orange South Africa
Thank you for your comment,
We're sorry to hear of your device developing a fault.
We fully support the replacment / refund / repair of devices pending the specific scenario. In your instance, you should have been offered a replacement or refund, please accept our apologies for the difficulties experienced in obtaining this.
Could you kindly provide us with your RMA reference via e-mail to the address below and we will ensure your matter is resolved without further delay.
***
Thank you for your understanding and please accept our apologies for any inconvenience suffered.
Kind Regards,
Orange South Africa