Orange refund nightmare

Item: Orange South Africa
Rating: 1
Author: Zahr C

Ordered a Sony m5 on 2 may 2016. Promptly cancelled the next day on the 3rd after reading ********** reviews on my broadband and Hello Peter about how they take ages to deliver. Little did I know I would be battling for a refund. I have called every 2 days, spoken to countless agents who know nothing. They keep saying they will 'refer the matter to finance' and will 'get back to me'. No one ever does! Orange does not debit your account until the goods have been shipped. BUT they do place a reservation on your funds to ensure that the funds exist. All I need is for them to cancel the reservation so that my funds can be returned to me! I have ordered from countless companies overseas and have never encountered such disgusting, filthy, subhuman service! Give me back my money! What you are doing is theft. I have never had to blast a company publicly but wow, this is deplorable. Give me. Back. My . Money. NOW Order number 652C-5F0F-DE34

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Replies (1)

Orange South Africa's replyOfficial

16 May 2016, 12:40

Hello Zahr Cee, Thank you for your comment, We're sad to receive your feedback considering it appears to be to the contrary of the feedback not only on this forum but also via our Trusted Shops, Testfreaks and Bidorbuy customer measure. We note following the request on the 3rd of May to have your order cancelled, it was done and the reserve of funds cancelled on even date. We appreciate all feedback received from customers but too need to investigate to ensure we are dealing with the facts of each matter. We encourage you to take the matter up further with your financial institution. We can provide you with the proof of refund on the given date should you require this. Please inform us via : *** should you require this. Kind Regards Orange South Africa

Orange South Africa's reply16 May 2016, 12:40

Official