Orange proves to be all talk and nothing else

Dear HelloPeter.<br> <br> I purchased a cellphone for my wife beginning of this year. We noticed that it would become unresponsive during calls and decided to send it back within its 6 months warranty.<br> <br> After a month of no responses from Orange I phoned and it took them another few weeks to tell me they found indications of water damage, its a sony phone and has never been near water. They told me they would send me a quotation for repairs. I declined and asked them a technical report to show the water damage and correct tests was done and requested they send the phone back to me in the same state as what I sent it. After research I now believe its a problem with the protective plastic over screen.<br> <br> However they have failed to send me a quote or my phone. The phone has been with them since the first week of August. making it 10 weeks and counting. I have been forced to buy a new phone for my wife as she needed to communicate. <br> <br> Orange needs to return my phone in the same condition as it was sent, i.e. no new scratches and working as it was...or refund me on the value of the phone and let us move on.<br> <br> Orange phone prices might look good, but the real cost exceeds most of our other locals.