Orange owes me R8215.00 Double Debit

**Copy & Paste of my email to Orange & My BanK so they can get involved in reversing my funds**<br> I purchased a phone online from [URL Removed] After entering my Verified by Visa OTP and clicking OK the system crashed and I got an SMS for R8215.00 being reserved.<br> When I went back onto the online store I noticed that the transaction did not go through on their side as my purchase was still sitting in the basket waiting for payment.<br> I contacted orange via telephone and they confirmed that the transaction did not take place. I made the payment a second time and the payment went through successfully.<br> I got an SMS saying another R8215 was reserved. In total R16430 Reserved (8215 x 2). I contacted Orange advising them that if the first debit goes through that they should refund me.<br> I contacted FNB Card and was advised to wait 7 days to see if the funds will go off my account or if it will be cancelled.<br> <br> Both amounts have gone of my account. I have advised Orange but they say they only see one amount. I am sure they are not looking at their bank/merchant statement and instead looking at their ordering system.<br> I have sent them numerous emails with all proof, no joy.