1 reviews | Active since Jul 2016
Orange online store, no drive to make the customer happy
<p>I am very unhappy with Orange South Africa. I was wanting to buy the Google Nexus 6p from their website but unfortunately they did not have stock of the phone, So as you do when wantng a product from a store you request the product because its what you want. So when following up with Orange South Africa I get told " At the moment unfortunately we do not have scheduled orders for the device Google Nexus 6P" and yes I understand that you do not have stock but when a customer requests a product that is on your website the least you could do is make the customer happy and get them the product they require. If you do not intend getting more stock remove the product from your website so other people that are wanting the phone would not get let down as I have. I got responses to my requests and for that I am greatful but the lack of drive to receive the phone for a customer is very upsetting </p>
Hello Nicholas Pereira,
Thank you for your comment and we're sorry to see you so unhappy.
We strive to ensure that the latest information is reflected on our website at all times. Where a product is out-of-stock, it can be the norm during a certain period that no further information is available when stock will become available again.
This is a different scenario compared to a product being discontinued and being removed from the catalogue.
We understand it's frustrating and you can be assured that our product team are constantly monitoring products which are out-of-stock and awaiting information concerning same.
However, as we are not the manufacturer of the products on offer, we are reliant on third party suppliers, manufacturers or distributors to provide us with the information in order for us to be able to relay the same onto you. If they are unable to provide us with the information, we need to be patient until such time that they do.
We prefer to adopt this approach as it means that the information will be accurate, rather than providing infromation which may change and cause expectations not to be met.
Thank you for your undertstanding,
Kind Regards
Orange South Africa
Hello Nicholas Pereira,
Thank you for your comment and we're sorry to see you so unhappy.
We strive to ensure that the latest information is reflected on our website at all times. Where a product is out-of-stock, it can be the norm during a certain period that no further information is available when stock will become available again.
This is a different scenario compared to a product being discontinued and being removed from the catalogue.
We understand it's frustrating and you can be assured that our product team are constantly monitoring products which are out-of-stock and awaiting information concerning same.
However, as we are not the manufacturer of the products on offer, we are reliant on third party suppliers, manufacturers or distributors to provide us with the information in order for us to be able to relay the same onto you. If they are unable to provide us with the information, we need to be patient until such time that they do.
We prefer to adopt this approach as it means that the information will be accurate, rather than providing infromation which may change and cause expectations not to be met.
Thank you for your undertstanding,
Kind Regards
Orange South Africa