Orange is a real Lemon!

The latest email from Orange requested that I give feedback on their service via Hello Peter. Obviously they didn't bother to read my previous emails requesting a full refund. Briefly I've never received the item I purchased from the online store, because it arrived at FEDEX Pretoria and somehow went \astray\". I initially contacted their call centre to inform them that the item was stuck in the FEDEX tracking system: Onto Transfer Manifest then Off Transfer Manifest all in the space of an hour. But their customer service agent reassured me it would take 3-5 working days before I received the item. Then I contacted FEDEX customer service and they confirmed item went \"astray\". I then informed Orange about the lost/****** item and even suggested that I go pick up a replacement at their JHB store that same day as I was in need of the item. They declined my request. I then indicated that I would instruct my bank to block the payment/reverse the reserved funds. Unfortunately the next day as I was completing the bank paperwork, Orange processed the payment. Orange is a real lemon that leaves a bad taste in your mouth!"