JS
Jivesh S
1 reviews | Active since Feb 2015
24 Feb 2015, 14:23
Orange Fails to deliver
Orange store online has failed to deliver a product. <br> <br> They promised delivery within 3 - 6 days yet 12 days later they product still did not arrive. <br> I thereafter requested a refund. Gabriela Delishmenova took over 3 days to process this refund and further informed me that it will take another 3 -4 days to clear. <br> <br> It has been 10 days since I requested a refund and yet I do not have a response yet with regards to my money. <br> On the website they boast free delivery - yet I was billed for my delivery? <br> <br> Pathetic service of an international brand.
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Orange South Africa's replyOfficial
26 Feb 2015, 17:18Hello JivzSingh,
Thank you for your comment,
Please accept our apologies that your item could not be delivered within the estimate quoted.
Our standard procedure for the validation of refund requests can take up to 3 working days in some cases, we do apologise for any inconvenience suffered during this time.
We note your refund was issued on the 23rd and this should appear back into your account within 3-5 working days following the refund date.
Again, please accept our apologies for the service failure you've experienced.
Kind Regards,
Orange South Africa
Thank you for your comment,
Please accept our apologies that your item could not be delivered within the estimate quoted.
Our standard procedure for the validation of refund requests can take up to 3 working days in some cases, we do apologise for any inconvenience suffered during this time.
We note your refund was issued on the 23rd and this should appear back into your account within 3-5 working days following the refund date.
Again, please accept our apologies for the service failure you've experienced.
Kind Regards,
Orange South Africa
Orange South Africa's reply26 Feb 2015, 17:18
Official
Hello JivzSingh,
Thank you for your comment,
Please accept our apologies that your item could not be delivered within the estimate quoted.
Our standard procedure for the validation of refund requests can take up to 3 working days in some cases, we do apologise for any inconvenience suffered during this time.
We note your refund was issued on the 23rd and this should appear back into your account within 3-5 working days following the refund date.
Again, please accept our apologies for the service failure you've experienced.
Kind Regards,
Orange South Africa
Thank you for your comment,
Please accept our apologies that your item could not be delivered within the estimate quoted.
Our standard procedure for the validation of refund requests can take up to 3 working days in some cases, we do apologise for any inconvenience suffered during this time.
We note your refund was issued on the 23rd and this should appear back into your account within 3-5 working days following the refund date.
Again, please accept our apologies for the service failure you've experienced.
Kind Regards,
Orange South Africa