1 reviews | Active since Mar 2009
ONLINE ordering pathetic
<p>Order: 673F5F142611 I paid on Monday, and can not collect my new phone. There were several excuses: One of them is, they cannot see my EFT payment. Rediculous, because SA's banking system is faster than that. Orange has a pathetic service delivery.</p>
Orange SA cancelled the order, and I trust that the second payment will also be refunded.
Orange SA cancelled the order, and I trust that the second payment will also be refunded.
Hello Mrx,
Thank you for your comment,
Sorry to hear of the issues you've encountered. On average, payments do reflect into our account up to 1 working day after the payment having been made.
In the event an incorrect reference is used, this can delay the allocation of payment to an order.
Once a payment has been allocated, the order should normally be available for dispatch 1-2 working days after this, it may happen sooner in some cases but we allow for up to 2 working days based on the order process through the warehouse.
We note you have since opted for a refund, this is normally done within 3 working days but also can happen sooner.
We apologise for the inconvenience you have suffered, should we be able to assist in any way, please let us know,
Kind Regards
B2B Team,
Online Store
Orange South Africa
Hello Mrx,
Thank you for your comment,
Sorry to hear of the issues you've encountered. On average, payments do reflect into our account up to 1 working day after the payment having been made.
In the event an incorrect reference is used, this can delay the allocation of payment to an order.
Once a payment has been allocated, the order should normally be available for dispatch 1-2 working days after this, it may happen sooner in some cases but we allow for up to 2 working days based on the order process through the warehouse.
We note you have since opted for a refund, this is normally done within 3 working days but also can happen sooner.
We apologise for the inconvenience you have suffered, should we be able to assist in any way, please let us know,
Kind Regards
B2B Team,
Online Store
Orange South Africa
I have been contacted by ORANGE SA. They are refunding also the second payment, I has made to upgrade my order. That was prompt response.
I have been contacted by ORANGE SA. They are refunding also the second payment, I has made to upgrade my order. That was prompt response.
Hello Mrx,
Thank you for your updated feedback,
Kind Regards
Orange South Africa
Hello Mrx,
Thank you for your updated feedback,
Kind Regards
Orange South Africa