online login problems ,with username

I registered with Orange online last week and purchased a cell phone (Blackberry Classic).<br> I did not receive any e-mails to confirm my order.<br> <br> when I ,wanted to track my order on their website ,my login details did not work ,my login did not exists.<br> I did phone them and they wrote me an e-mail ,that they are looking into the problem.<br> <br> The problem is still not solved <br> <br> <br>