LH
Leigh H
1 reviews | Active since Aug 2009
19 Apr 2015, 17:20
online account locked since 9th April
Hi, <br> <br> ordered a new phone and case on 9th of April. After ordering I could no longer access my online account, email address not recognized. Emailed and phoned Orange nearly everyday since, keep getting response the issue has been passed to IT still not resolved. (but been assured my order will be in Johannesburg warehouse on 20th April with delivery same week when talking to call center). At a loss on what to do to get this resolved and now concerned my online data with Orange has been compromised.
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Orange South Africa's replyOfficial
28 Apr 2015, 18:32Hello Leigh,
Thank you for your comment.
We do sincerely apologise for the account issues you experienced.
Unfortunately, it is not possible to resolve the issue swiftly due to the complex nature thereof and hence why you have received the responses as such.
We note that your order did arrive as specified.
We can also assure you further that at Orange we understand the sensitivity of our Customer's data and you need not be concerned whether your data would be compromised in any way.
We would appreciate your positive feedback and once again our apologies for the inconvenience you have suffered.
Kind Regards,
Orange South Africa
Thank you for your comment.
We do sincerely apologise for the account issues you experienced.
Unfortunately, it is not possible to resolve the issue swiftly due to the complex nature thereof and hence why you have received the responses as such.
We note that your order did arrive as specified.
We can also assure you further that at Orange we understand the sensitivity of our Customer's data and you need not be concerned whether your data would be compromised in any way.
We would appreciate your positive feedback and once again our apologies for the inconvenience you have suffered.
Kind Regards,
Orange South Africa
Orange South Africa's reply28 Apr 2015, 18:32
Official
Hello Leigh,
Thank you for your comment.
We do sincerely apologise for the account issues you experienced.
Unfortunately, it is not possible to resolve the issue swiftly due to the complex nature thereof and hence why you have received the responses as such.
We note that your order did arrive as specified.
We can also assure you further that at Orange we understand the sensitivity of our Customer's data and you need not be concerned whether your data would be compromised in any way.
We would appreciate your positive feedback and once again our apologies for the inconvenience you have suffered.
Kind Regards,
Orange South Africa
Thank you for your comment.
We do sincerely apologise for the account issues you experienced.
Unfortunately, it is not possible to resolve the issue swiftly due to the complex nature thereof and hence why you have received the responses as such.
We note that your order did arrive as specified.
We can also assure you further that at Orange we understand the sensitivity of our Customer's data and you need not be concerned whether your data would be compromised in any way.
We would appreciate your positive feedback and once again our apologies for the inconvenience you have suffered.
Kind Regards,
Orange South Africa