No response on faulty cellphone

Item: Orange South Africa
Rating: 2
Author: Johan N

I bought a Motorola Moto G in August 2015, and it stopped working recently. I e-mailed Orange on 2 January and even got a ticket number back, stating that it might take more than 24 hours for a response. To date I have not received any feedback. Taking more than a week for feedback is unacceptable. This morning I logged another ticket, so lets hope they are not that useless again!

Helpful (0)

Replies (1)

Orange South Africa's replyOfficial

11 Jan 2016, 09:48

Hello johanpn,

Thank you for contacting us,

We are aware that e-mails from some customers are not appearing in our support desk ticketing system despite an auto-responder generating a reference.

Please could you forward us the correspondence to : *** to allow us to investigate.

Thank you in advance for your patience and understanding,

Kind Regards

Orange South Africa

Orange South Africa's reply11 Jan 2016, 09:48

Official