1 reviews | Active since Oct 2015
No response for 2 weeks after return
I returned the tablet sleeve I ordered by courier, asking for an exchange for a different product, due to an incorrect size that would not fit my device.<br> <br> The return was received 2 weeks ago (I have confirmation from courier) at the return address I was given on the RMA form , but since then I have received no feedback from Orange, despite calling them last week and being assured I would get feedback within 48 hours. The automated response email I got was for the order of a customer in the UK!<br> <br> If I'd known the process would be this slow and painful I wouldn't have bothered with the order. And if it is going to take *another* 3 weeks just to process the return and get the new product to me (which is how long it has been since I started the RMA process), I'd rather just cancel, even if I'm out of the courier fee, as I'm going overseas in a month anyway.
Thank you for contacting us,
We've investigated your query and confirm the case was recorded by our returns department on the 29th of September, following which the request for refund / replacement was approved and our Customer Services team notified.
It appears your request was never processed by our Customer Services team on the even date and we're investigating what has happened as a result of this.
Please accept our apologies for the request not being processed as above
Kind Regards,
Orange South Africa
Thank you for contacting us,
We've investigated your query and confirm the case was recorded by our returns department on the 29th of September, following which the request for refund / replacement was approved and our Customer Services team notified.
It appears your request was never processed by our Customer Services team on the even date and we're investigating what has happened as a result of this.
Please accept our apologies for the request not being processed as above
Kind Regards,
Orange South Africa