No response, bad attiitude

I bought a phone from Orange. After a few weeks it wouldn't charge. Two e-mails to Orange went unanswered. I called the service centre, and was informed they will review the case and advise me if it can be returned. It took a second call to get the case number etc. I sent the phone off, making sure the required return authority number was on the package. Speedservices tried on three occasions to deliver the phone, and on each occasion refused to accept the parcel. Never will I use orange again.