LM
Londeka M
1 reviews | Active since Jan 2015
17 Sept 2015, 08:18
No refund after product returned
I bought a Sony tablet from Orange store online. On its way to me i discovered I wanted something better so I asked if I could top-up my payment and get this better device. They responded by saying I would have to wait for the tablet which was already on its way then post it back to them and follow the correct returns process. I did that. <br> <br> The tablet has now been sitting at the Orange Store Johannesburg and they have not said a word to me, nor responded to any of my emails/phone calls. They claim to have a 48 hour response period. But they respond quickly only when you are purchasing. Once you need reimbur*****t, you never here from them.
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Orange South Africa's replyOfficial
17 Sept 2015, 11:38Hello Deks,
Thank you for your comment,
We've investigated your case and found numerous communication between yourself and our customer service team, advising you of when the product was yet to be received but also once it had been received.
Please refer and notify us if you would like us to resend any of this communication to you. We can assure you that we are available for support as you need.
Your refund request was loaded following receipt and is currently in process within our standard process times as communicated.
If you do not receive your refund once it has been actioned, we encourage you to follow-up the matter with your bank, we would be glad to provide you with proof of refund when available.
We're here for you and happy to help in any way that we can.
Kind Regards,
Orange South Africa
Thank you for your comment,
We've investigated your case and found numerous communication between yourself and our customer service team, advising you of when the product was yet to be received but also once it had been received.
Please refer and notify us if you would like us to resend any of this communication to you. We can assure you that we are available for support as you need.
Your refund request was loaded following receipt and is currently in process within our standard process times as communicated.
If you do not receive your refund once it has been actioned, we encourage you to follow-up the matter with your bank, we would be glad to provide you with proof of refund when available.
We're here for you and happy to help in any way that we can.
Kind Regards,
Orange South Africa
Orange South Africa's reply17 Sept 2015, 11:38
Official
Hello Deks,
Thank you for your comment,
We've investigated your case and found numerous communication between yourself and our customer service team, advising you of when the product was yet to be received but also once it had been received.
Please refer and notify us if you would like us to resend any of this communication to you. We can assure you that we are available for support as you need.
Your refund request was loaded following receipt and is currently in process within our standard process times as communicated.
If you do not receive your refund once it has been actioned, we encourage you to follow-up the matter with your bank, we would be glad to provide you with proof of refund when available.
We're here for you and happy to help in any way that we can.
Kind Regards,
Orange South Africa
Thank you for your comment,
We've investigated your case and found numerous communication between yourself and our customer service team, advising you of when the product was yet to be received but also once it had been received.
Please refer and notify us if you would like us to resend any of this communication to you. We can assure you that we are available for support as you need.
Your refund request was loaded following receipt and is currently in process within our standard process times as communicated.
If you do not receive your refund once it has been actioned, we encourage you to follow-up the matter with your bank, we would be glad to provide you with proof of refund when available.
We're here for you and happy to help in any way that we can.
Kind Regards,
Orange South Africa