1 reviews | Active since Oct 2016

03 Oct 2016, 14:20

No one is getting back to me...

Item: Orange South Africa
Rating: 1
Author: avaricesa A

Hi I bought a Google Nexus 5X from Orange 27th October 2015, the phone was great, until Saturday, it just froze and turned off and will not boot back up. I sent an email yesterday regarding a warranty repair I got a reference number back 80533. I have phoned 3 times today to follow up, as the year warranty will be expiring soon. First time the lady couldn't find my request as she said reference numbers are 6 numbers long. then she said the system is down and someone will get back to me(No one has yet) everytime I phone, your system is down. This is a little ridiculous, how am I supposed to do my warranty claim?

Helpful (0)

Replies (7)

Orange South Africa's replyOfficial

05 Oct 2016, 17:24

Hello Stu,

Thanks for your comment and sorry that your process is not as seamless as it should be.

Please drop us a mail with your order reference and we'll ensure the matter is resolved promptly.

This can be sent to : contact dot za at orange dot com

Kind Regards

Orange South Africa's reply05 Oct 2016, 17:24

Official

Hello Stu,

Thanks for your comment and sorry that your process is not as seamless as it should be.

Please drop us a mail with your order reference and we'll ensure the matter is resolved promptly.

This can be sent to : contact dot za at orange dot com

Kind Regards

avaricesa A's updateReviewer Update

06 Oct 2016, 07:33

My device was picked up yesterday by FedEx, I will await feedback.

avaricesa A's update06 Oct 2016, 07:33

Reviewer Update

My device was picked up yesterday by FedEx, I will await feedback.

Orange South Africa's replyOfficial

10 Oct 2016, 11:13

Hello Stu,

Thank you for your feedback,

We await to hear from you should you require any further intervention from our part,

Orange South Africa's reply10 Oct 2016, 11:13

Official

Hello Stu,

Thank you for your feedback,

We await to hear from you should you require any further intervention from our part,

avaricesa A's updateReviewer Update

10 Oct 2016, 11:25

I phoned this morning and they are issuing a full refund, thank you.

avaricesa A's update10 Oct 2016, 11:25

Reviewer Update

I phoned this morning and they are issuing a full refund, thank you.

Orange South Africa's replyOfficial

10 Oct 2016, 11:27

Hello Stu,

Excellent ! Thank you for your updated feedback

Orange South Africa's reply10 Oct 2016, 11:27

Official

Hello Stu,

Excellent ! Thank you for your updated feedback

avaricesa A's updateReviewer Update

24 Oct 2016, 10:05

I was told that the refund was issued on the 13th, the refund is still not reflecting in my account, I have now paid with my own money and received a new phone. And I am now out of pocket and facing extra bank charges, this is completely unacceptable.

I was told 3-4 days from the date of issue, which was the 13th. I will never deal with Orange again and I will not recommend anyone buys from you. The level of service is absolutely pathetic.

avaricesa A's update24 Oct 2016, 10:05

Reviewer Update

I was told 3-4 days from the date of issue, which was the 13th. I will never deal with Orange again and I will not recommend anyone buys from you. The level of service is absolutely pathetic.

avaricesa A's updateReviewer Update

25 Oct 2016, 08:47

Someone at Orange finally sent me a proof of refund/payment, I see where the problem is, no one bothered to check if the card they were refunding to had expired. This service is utterly pathetic.

avaricesa A's update25 Oct 2016, 08:47

Reviewer Update

Someone at Orange finally sent me a proof of refund/payment, I see where the problem is, no one bothered to check if the card they were refunding to had expired. This service is utterly pathetic.